DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.
DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.
Why oh why did they use an LLM?!
Because some scammer told them they could fire people if they did.