So I’ve been noticing most of the cashiers at big supermarket keep asking customers to use self checkout but little do they know that these numbers are being recorded and once executive of that big supermarket see customers have learnt to use self checkout then they will get rid of cashiers and replace with the self checkout. Same goes for cashiers at Petrol station, today I went to fuel up and had an expired voucher. She gave me a discount and then immediately canceled the transaction and said the voucher is expired. At that time I was thinking she’s trying to save $2 for a trillion dollar company who’s paying her minimum wage. People should use common sense.
Now as someone who has worked retail, usually (not always) it’s because there is a line (some arbitrary number between 3-6) that is too many people in line. So we take you to the next one. But you only need one person to run so many self checkout machines. Typically 4-6. As for the coupon. That is probably the one time she’s really allowed to tell a customer no, when typically she has to honor more or less whatever a customer tells her to do, no matter how stupid.