The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
On the other hand, are you implying that human call center workers are accurate with what they tell customers and that when they make mistakes the companies will own up to them and honor them?
I mean that’s generally how it is now. If a rep lied to me then you better believe I’m talking to the manager and going to extract some concession. The difference is you can hold a rep accountable, dunno how you do that with AI
On the other hand, are you implying that human call center workers are accurate with what they tell customers and that when they make mistakes the companies will own up to them and honor them?
I mean that’s generally how it is now. If a rep lied to me then you better believe I’m talking to the manager and going to extract some concession. The difference is you can hold a rep accountable, dunno how you do that with AI