The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more...
We use a home grown classification model for our customer facing stuff. There are some applications of LLMs we are using a SaaS for as it’s quick to get going but we are also working on fine tuning an open source model as well so we’ll see what ends up working better in terms of cost vs performance. That’s not going to be customer facing though, we don’t serve any generated text to customers.
Are you using a self hosted open source system, or a saas subscription? I’m genuinely interested.
We use a home grown classification model for our customer facing stuff. There are some applications of LLMs we are using a SaaS for as it’s quick to get going but we are also working on fine tuning an open source model as well so we’ll see what ends up working better in terms of cost vs performance. That’s not going to be customer facing though, we don’t serve any generated text to customers.