Purism makes premium phones, laptops, mini PCs and servers running free software on PureOS. Purism products respect people's privacy and freedom while protecting their security.
Probably the most egregious behaviour is declaring different terms and conditions for sales and pre-orders after a person has handed over their money, particularly changing the terms around refunds. Literal Vader “pray I do not alter it any further”. And illegal. Refunds in general have been a nightmare for customers with many making a complaint to the Attorney General of California which seems to have been the only way to get money back.
Check r/purism on Reddit if you want to see lots of examples of their shady behaviour.
Probably the most egregious behaviour is declaring different terms and conditions for sales and pre-orders after a person has handed over their money, particularly changing the terms around refunds. Literal Vader “pray I do not alter it any further”. And illegal. Refunds in general have been a nightmare for customers with many making a complaint to the Attorney General of California which seems to have been the only way to get money back.
Check r/purism on Reddit if you want to see lots of examples of their shady behaviour.
Also: https://www.phoronix.com/news/Zlatan-Todoric-Interview
And: https://jaylittle.com/post/view/2019/10/the-sad-saga-of-purism-and-the-librem-5-part-1