I think McDs always planned to roll out remote customer service to really maximize capitalism. And wrapping it under AI because that’s a trendy buzzword!
They will still be short staffed and overworked. The company isn’t outsourcing the drive through out of the kindness of their hearts in order to lighten the workload on the employees.
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I’ve heard a few instances in which “AI” is just a bunch people responding to a voice to text feed in the Philippines.
So much of this isn’t really technology. It’s just a new kind of service sector outsourcing.
Amazons Mechanical turk in a nutshell
I think McDs always planned to roll out remote customer service to really maximize capitalism. And wrapping it under AI because that’s a trendy buzzword!
This reminds me of a post I saw once were someone said AI stood for Actually Indian
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They will still be short staffed and overworked. The company isn’t outsourcing the drive through out of the kindness of their hearts in order to lighten the workload on the employees.