Needed a replacement 700C front wheel for my commuter bike after the old aluminum rim exploded like a looney tunes cannon. It’s hard enough to find the right size when there are 3 competing tire/rim sizing systems currently in use, it doesn’t help when the people selling the wheels have no idea what the numbers mean either! All of these examples are from separate storefronts at the big online store. Ended up buying the wheel identical to mine from my local bicycle shop at the same price as online and with no shipping fee or delivery time.
The 3 systems in use are the American customary inch fraction notation like 26x1+3⁄4 (which is NOT interchangeable with American customary inch decimal notation like 26x1.75), the French metric notation like 650x45C, and the ISO 5775 metric notation like 47-571. I found the wikipedia conversion tables and Sheldon Brown’s tire size chart invaluable.
What I do is take a capture of the page, then if they haggle on the refund I can clearly show that the product is not the one I ordered.
Absolutely!
And I’ve had companies offer me a discount on product, rather than a full refund or replacement. I always refuse and state how disappointed I am. They pretty much always follow up with a full refund or new product.
Hell, I even ordered an indoor spin bike, complained that it used non-standard crank arms, and they refunded me $100 to replace the crank arms and pedals! Just for stating that I was unhappy with one aspect of an otherwise great purchase.