- Delta Air Lines CEO Ed Bastian said the massive IT outage earlier this month that stranded thousands of customers will cost it $500 million.
- The airline canceled more than 4,000 flights in the wake of the outage, which was caused by a botched CrowdStrike software update and took thousands of Microsoft systems around the world offline.
- Bastian, speaking from Paris, told CNBC’s “Squawk Box” on Wednesday that the carrier would seek damages from the disruptions, adding, “We have no choice.”
This is where reason gets subjective. If you’re solving for resiliency against a bad patch, then absolutely, do a small test deployment before pushing everywhere. This is a balance that whatever is being patched is less of a risk than the patch itself.
However, look at what is being patched in this case: AV/malware protection. In this case, you’re knowingly leaving large portions of your fleet open to known, documented, and in-the-wild, vulnerabilities. In the past 10 years we’ve seen headlines littered with large organizations being downed by cryptolocker style malware. Only doing a partial deployment of this AV/malware protection means you’re intentionally leaving yourself open to the latest and greatest crytolocker (among other things). This is a balance where the risk of whatever being patched is more of a risk than the patch itself.
Seeing as we’ve only really had this AV/malware scanner problem hit the headlines in the last 10 or 15 years, and cryptolocker/malware nearly monthly for the last 10 to 15 years, it would appear on the surface that pushing the patches immediately actually the better idea.