Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
So can we then dispel the capitalist notion that they are “job creators”?
Clearly this is not the case as we see here, you even seem to cheer this sacking jobs on as a good thing.
No, I do agree that capitalists are job creators, for better or worse (and I do wish our society wasn’t constructed the way it is, but that’s a different thing all together), but that isn’t the point I was intending on addressing. My implication on this particular instance is that, as a business owner, the guy found a solution to improve customer response time (2 min vs 2 hours), and that it was apparently successful enough that he felt that those jobs weren’t necessary. Don’t get me wrong, it’s a major bummer to those 23 people who now have to find new jobs, nor would I ever celebrate someone losing their income. But if they’re were that easily replaced by a computer, it’s hard to say those jobs were in fact necessary. Almost a bullshit jobs conundrum (David Graeber). Hopefully they find something more fulfilling. I know this sounds very anti-human, and that is not my intent. I’m saying all this from an objective business standpoint.
😐