You may have arrived at this post because you received an email with an attached PDF from a purported hacker who is demanding payment or else they will send compromising information—such as pictures sexual in nature—to all your friends and family. You’re searching for what to do in this frightening...
I just told mine, “If someone calls claiming to be me and says that ‘I’ am in trouble and need money, ask them [about thing from my pre-Internet childhood], and if they get the answer wrong, hang up, because it’s someone else imitating my voice.” No tech understanding required.