The men called DoorDash customer service and pretended they had lost access to the accounts, then drained them, the indictment alleges.

When faced with these requests, DoorDash customer service reps would ask for some form of verification. The indictment states that the men would use the personal information of the Dasher, such as their phone number, date of birth, recent transactions, or even the last four digits of their driver’s license, to authenticate themselves.

  • FuglyDuck@lemmy.worldEnglish
    26·
    1 month ago

    it’s straight up wage theft. Door dash owes the drivers. they gave money to fraudsters, that’s on them.

    I get taken by a fake IRS agent scam, i still owe my taxes. I get taken by a fake banker, I still owe the bank.

    • xmunk@sh.itjust.works
      14·
      1 month ago

      Yup, DoorDash needs to pay its fucking delivery drivers and, once that’s done, it can consider pursuing the thieves to recoup their losses.

      • FuglyDuck@lemmy.worldEnglish
        10·
        1 month ago

        They also outright stole tips.

        They way they did that was deduct from the delivery fee. So if the fee was 10 dollars and you tip five, they take five from the fee that would normally go to the driver.

    • magnetosphere@fedia.io
      1·
      1 month ago

      You’re completely right. They probably only did this to avoid a lawsuit:

      “We [DoorDash] have closely cooperated with the Federal Bureau of Investigation and the Department of Justice on their investigation, and we are grateful for their efforts and work. We have fully supported all the Dashers impacted by this fraud, including reimbursing them any earnings taken,” the spokesperson said.