Airbnb is adding cleaning fees to a new ‘total price’ of bookings in search results after people complained listings were misleading::Airbnb’s CEO said that he’s heard guests “loud and clear” that pricing on the platform isn’t transparent and “checkout tasks are a pain.”
“Yup yup, we hear you loud and clear, everyone, it’s all good bro”
[Doesn’t turn full price on by default]
Incoming follow-up, if challenged…
“So we actually paid an expert consultant to tell us that a percentage of our user population actually wants to be actively deceived whenever they use our service. So by default we will still obscure these non-negotiable fees that you will definitely pay in the final pricing.”