Fuck the stupid morons who defend Apple.
Imagine if Microsoft banned Windows users from installing the software they want on their computer.
Imagine if Microsoft required all software developers to give them 30% of their earning or Microsoft will ban them from Windows
It is actually Valve allowing or denying refunds, not the developer. When GTAV Online stopped working on Deck, some people with hundreds of playtime successfully refunded the game, iirc someone even refunded their Deck.
They absolutely can do such things but then the money comes out of their pockets, possibly with the option to sue Rockstar for breach of contract and money back. I wouldn’t even be surprised if Rockstar contacted Valve and said “don’t worry we’ll take the hit”, having calculated what it costs to continue supporting the deck vs. taking that hit. Certainly not a company which has to worry about cashflow a lot.
Sony also refunded CP77, IIRC without getting CDPR involved, and Sony generally has a shoddy return policy. At that point, to the store, customer goodwill is more important and they’ll figure out things on the backend.
OP didn’t describe that kind of case, though, but “I bought a game without checking whether it’s compatible with my hardware and didn’t bother to launch it for six months”. Steam isn’t going to refund that out of their own pocket that’s what the 14 days are for, so that they don’t have to do it out of their own pocket.