I was an independent IT Management Consultant for decades and nearly all the projects I was brought in to lead were moving from one software / cloud offering to another as they were unhappy with said current offering. Yet in every single case it was that they never took to the time to actually integrate the offering into their business processes and hence they did not see a return on their investment. They would pay me to lead a team to rip it out and replace with another service, only to repeat the mistake despite all my efforts to steer them in the right direction. Executives are so bought into the sales hype and are utterly detached from the reality of implementing that it is laughable. Your government is likely doing this right now across hundreds of millions of dollars of projects. At least the Execs get their egos stroked by MS and similar so someone is winning.