That is possible, though from my limited experience (2 call centers) companies won’t tell Customer Service reps to deny knowledge of something that is public knowledge. They will have some sort of carefully constructed public statement instead. And most reps don’t care enough to do anything besides repeat the statement, possibly verbatim.
That is possible, though from my limited experience (2 call centers) companies won’t tell Customer Service reps to deny knowledge of something that is public knowledge. They will have some sort of carefully constructed public statement instead. And most reps don’t care enough to do anything besides repeat the statement, possibly verbatim.