In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

  • phx@lemmy.caEnglish
    5·
    1 year ago

    I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns

    • gobbling871@lemmy.worldEnglish
      5·
      1 year ago

      This sounds good just saying it but in practice it’s not possible for AI to fully replace these types of jobs.

      spoiler

      At least not yet.

    • harold@lemmy.worldEnglish
      4·
      1 year ago

      “basic scripted jobs” can replace CEO/C exec/HR too this has nothing to do with it now.

      • phx@lemmy.caEnglish
        31·
        1 year ago

        No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.

        Tier-1 helpdesk though - for example for some ISP’s - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren’t supposed to deviate from such.

        Think “Have you restarted your modem? What lights are showing? etc”