The bit that kills me is that “make Google Chat not suck” doesn’t seem to be in the list of options for addressing this problem at all. I work for a company that uses GSuite and chat is universally loathed with a bunch of Slack instances running around the company, both sanctioned and unsanctioned. If they spent time working to improve chat, the momentum of being a GSuite company would carry the rest of the weight here. It doesn’t have to be better than Slack, just closer.