Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy
gizmodo.com
Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

Trade groups told the FTC a simple “Click-to Cancel” proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

    • Flaky_Fish69@kbin.social
      65·
      1 year ago

      Kaspersky. Back when the russians started getting weird with things, and kaspersky… got dubious… I canceled my subscription and switched to a different AV. when it was about to expire, they sent a ‘we’ll automatically renew’. So I tried to log in- my credentials were invalid- I use a PW manager, so no. It wasn’t a bad password-
      the password reset option wouldn’t work (literally wouldn’t send the validation link.)
      Called their CS who told me that subscriptions were handled by a 3rd party in the US- Digital River.
      Digital river said I should cancel it on their website.
      got DR and Kaspersky’s CS on the same phone call. they finally complied and canceled the subscription.
      A year later… “Your subsctiption will automatically renew!”

      called them again. sent a letter. thought that was that until I saw they billed me anyhow.
      tried to call them. they were giving me the run around.

      Called the bank. to report fraud.
      They were useless until I told them my next call would be FBI’s financial crimes people. Suddenly, that charge back became super easy.

    • TrontheTechie@infosec.pubEnglish
      30·
      1 year ago

      I already don’t like Microsoft or its products, but how in the Holy Fuck is that legal? You can’t at least use the edge on Xbox for that same functionality?

      • rivhi@lemmy.worldEnglish
        16·
        1 year ago

        I had a sub once to something, can’t remember what, but they forced me to call them to cancel.

        • skulblaka@kbin.social
          13·
          1 year ago

          I recently had to call AT&T to cancel their internet service when I was moving. There’s a link on their website that supposedly leads you to an unsubscribe option but in reality it just leads you to a broken page. I mentioned this while on the phone with the agent and he said “yes that’s correct you have to call us to cancel” like it was standard procedure.