I pay all my bills online so I’m used to navigating logins and payment apps. I never have nearly as much trouble paying credit card bills.

My password wasn’t working, so I tried recovery. The recovery asked for my email, birthdate, zip code, and last 4 digits of my SSN. All things I know well, but they say it’s wrong. Now I’m locked out of my account for the 2nd time in two days…

I almost think it’s a conspiracy to enable charging people more late fees.

    • Grinning@lemmynsfw.com
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      6 months ago

      Been using BitWarden for years. Still happens to me all the time. 7 times for my HSA this year alone.

    • ThatWeirdGuy1001@lemmy.world
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      6 months ago

      So I for the first time let Googles password manager create an auto generated password for an account with my payroll company.

      I tried signing into my account WITH THE AUTO GENERATED PASSWORD AND THE SITE SAID IT WAS THE WRONG PASSWORD.

      Reset password. NEW PASSWORD CANNOT BE THE SAME AS OLD PASSWORD.

      I’ll literally never try a password manager again.

      • HelixDab2@lemm.ee
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        6 months ago

        Okay, first: Don’t use Google for that. What the fuck, dude.

        Actually, that’s it. Just get BitWarden.

  • jordanlund@lemmy.world
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    6 months ago

    I would not put it past them. I’m in the same boat, I pay bills every payday. There’s one account that never likes my login.

  • intensely_human@lemm.ee
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    6 months ago

    My Chase account is supposed to auto-pay my credit card every month. But some months, it just doesn’t.

    This affects my credit score, and it pisses me off.

    It is obvious we are being fucked with.

  • Possibly linux@lemmy.zip
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    6 months ago

    They have back end bugs that cause login to fail. I didn’t believe it a first and then I did some testing.

    The product I’m talking was a PCI security company

  • dan1101@lemm.ee
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    6 months ago

    Sounds like something Chase would do.

    But more likely you’re typing something wrong or their login servers are malfunctioning and return “no match” by default for safety. Thats always been my theory.

  • Lath@kbin.earth
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    6 months ago

    I know in some cases, login fail is intentional to prevent bots from randomly gaining access to accounts.

    Source: some random internet person who said they did as such.