The men called DoorDash customer service and pretended they had lost access to the accounts, then drained them, the indictment alleges.

When faced with these requests, DoorDash customer service reps would ask for some form of verification. The indictment states that the men would use the personal information of the Dasher, such as their phone number, date of birth, recent transactions, or even the last four digits of their driver’s license, to authenticate themselves.

  • xmunk@sh.itjust.works
    25·
    1 month ago

    I disagree with none of this - but we need to reject that normalization. If DoorDash is unable to recover all the stolen funds they - not the drivers - should be on the hook for making up the difference.

    • FuglyDuck@lemmy.worldEnglish
      26·
      1 month ago

      it’s straight up wage theft. Door dash owes the drivers. they gave money to fraudsters, that’s on them.

      I get taken by a fake IRS agent scam, i still owe my taxes. I get taken by a fake banker, I still owe the bank.

      • xmunk@sh.itjust.works
        14·
        1 month ago

        Yup, DoorDash needs to pay its fucking delivery drivers and, once that’s done, it can consider pursuing the thieves to recoup their losses.

        • FuglyDuck@lemmy.worldEnglish
          10·
          1 month ago

          They also outright stole tips.

          They way they did that was deduct from the delivery fee. So if the fee was 10 dollars and you tip five, they take five from the fee that would normally go to the driver.

      • magnetosphere@fedia.io
        1·
        1 month ago

        You’re completely right. They probably only did this to avoid a lawsuit:

        “We [DoorDash] have closely cooperated with the Federal Bureau of Investigation and the Department of Justice on their investigation, and we are grateful for their efforts and work. We have fully supported all the Dashers impacted by this fraud, including reimbursing them any earnings taken,” the spokesperson said.